Privacy Policy

At SeniorGardian, your family's privacy matters. This Privacy Policy explains, in plain language, what we collect, why, and the choices you have. We keep things minimal on purpose — we only collect what's needed to send your reminders reliably.

1. What We Collect

• Account info: your name and email when you sign up.
• Loved one info: the name and phone number of each person you set up reminders for.
• Appointments & reminders: titles, dates, times, and any notes you add (e.g., "Dr. Smith — bring medication list").
• Payment info: billing details handled directly by Stripe. We store only a customer ID and subscription status — never full card numbers.
• Technical info: basic device, browser, and log data needed to keep the service secure and working.

2. How We Use It

• To send the voice and SMS reminders you schedule.
• To show you your upcoming appointments.
• To process subscriptions and customer support.
• To keep the service safe, prevent abuse, and meet legal obligations.

We do not sell your data. We do not use it for advertising.

3. Voice & SMS via Twilio

We use Twilio to deliver voice calls and text messages. To do this, we share the recipient's phone number, the reminder text, and the time to send. Twilio acts as our service provider and is bound to use this information only to deliver your reminders. Standard carrier message and data rates may apply to recipients.

4. Who Sees Your Data

We share information only in these limited cases:

• Family members you invite can see the loved one and appointments you've shared with them — and nothing else.
• Service providers who help us run SeniorGardian: Stripe (payments), Twilio (calls/SMS), and our hosting and database providers.
• Legal requests when required by law or to protect safety.

5. A Note on Health Information (Not a HIPAA-Covered Entity)

SeniorGardian is a consumer family communication tool, not a medical service. We are not a HIPAA-covered entity and we are not a "business associate" of any healthcare provider, health plan, or insurer. The reminders you schedule (for example, "take morning pills" or "Dr. Smith follow-up at 2pm") are coordinated by you and your family — they are not Protected Health Information (PHI) created or received on behalf of a covered entity, and HIPAA does not apply to them.

Please keep entries short and avoid pasting detailed medical records, diagnoses, or treatment plans into appointment titles or notes — a label like "Dr. Smith follow-up" is all we need. We treat any health-related text you enter with the same care as the rest of your data, but the service is not designed, and should not be used, as a medical record system or a substitute for professional medical advice.

6. Security

Your data is encrypted in transit (HTTPS) and at rest. Access to our systems is restricted, monitored, and protected by row-level security so only you and the family members you invite can see your information. No system is perfectly secure, but we work continuously to protect your data.

7. Your Rights

You can, at any time:

• Access the information in your account by signing in.
• Edit or delete any loved one, appointment, or reminder.
• Delete your account and all associated data — email us and we'll handle it within 30 days.
• Export your appointment data on request.

Depending on where you live (e.g., California, EU/UK), you may have additional rights such as data portability or to lodge a complaint with a regulator. Contact us and we'll help.

8. Data Retention

We keep your data while your account is active. After you delete your account, we remove personal data within 30 days, except where we must keep limited records for legal, tax, or fraud-prevention reasons.

9. Children

SeniorGardian is intended for adults. We don't knowingly collect personal data from anyone under 13.

10. Changes to This Policy

If we make meaningful changes, we'll let you know by email or in the app before they take effect.

11. Contact Us

Questions, requests, or concerns? Email privacy@seniorguard.app.